/* Public login */
body.support-login-body,
body.support-public-body {
    margin: 0;
    background: #f3f7fb;
    color: #1f2d3d;
    font-family: Inter, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Arial, sans-serif;
}
.support-login-page {
    min-height: 100vh;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 24px;
    background: radial-gradient(circle at 15% 20%, rgba(26, 115, 232, .14), transparent 32%), #f4f8fc;
    box-sizing: border-box;
}
.support-login-card {
    width: 100%;
    max-width: 440px;
    background: #fff;
    border-radius: 24px;
    box-shadow: 0 20px 60px rgba(26, 48, 84, .14);
    padding: 32px;
    box-sizing: border-box;
}
.support-login-logo { display: flex; align-items: center; gap: 12px; margin-bottom: 20px; }
.support-login-logo img { height: 42px; max-width: 190px; }
.support-login-card h1 { margin: 0 0 8px; font-size: 28px; line-height: 1.18; }
.support-login-card p { margin: 0 0 24px; color: #66758a; line-height: 1.5; }
.support-login-field { display: flex; flex-direction: column; gap: 8px; margin-bottom: 16px; }
.support-login-field label { font-weight: 700; font-size: 13px; }
.support-login-field input {
    height: 46px; border: 1px solid #d9e3ef; border-radius: 14px; padding: 0 14px; font-size: 15px; outline: none;
}
.support-login-field input:focus { border-color: #2f80ed; box-shadow: 0 0 0 4px rgba(47, 128, 237, .12); }
.support-login-row { display: flex; align-items: center; justify-content: space-between; gap: 12px; margin: 6px 0 20px; font-size: 13px; color: #66758a; }
.support-login-row label { display: inline-flex; align-items: center; gap: 8px; }
.support-login-btn,
.support-login-link-btn,
.support-chat-send,
.support-chat-open {
    border: 0; border-radius: 14px; background: #1f6feb; color: #fff; font-weight: 800; cursor: pointer; text-decoration: none;
    transition: transform .12s ease, box-shadow .12s ease, opacity .12s ease;
}
.support-login-btn:hover,
.support-login-link-btn:hover,
.support-chat-send:hover,
.support-chat-open:hover { transform: translateY(-1px); box-shadow: 0 10px 22px rgba(31, 111, 235, .18); }
.support-login-btn { width: 100%; height: 48px; font-size: 15px; }
.support-login-link-btn { display: inline-flex; align-items: center; justify-content: center; min-height: 44px; padding: 0 16px; }
.support-login-error,
.support-login-notice { border-radius: 14px; padding: 12px 14px; margin-bottom: 16px; font-size: 14px; line-height: 1.45; }
.support-login-error { background: #fff1f0; color: #b42318; border: 1px solid #ffd1cc; }
.support-login-notice { background: #f0f7ff; color: #1f5b99; border: 1px solid #cfe4ff; }

/* Public shell adjustments over original service-desk styles */
.support-public-body .sd-page { min-height: 100vh; }
.support-topbar { align-items: center; }
.support-nav { gap: 18px; }
.support-logout {
    display: inline-flex;
    align-items: center;
    min-height: 38px;
    padding: 0 13px;
    border-radius: 12px;
    background: #eef4fb;
    color: #27364a !important;
    text-decoration: none;
    font-weight: 800;
}

/* Authorized user chip + logout dropdown */
.support-user {
    position: relative;
    display: inline-flex;
    align-items: center;
    gap: 10px;
    min-height: 38px;
    padding: 4px 12px 4px 5px;
    border-radius: 999px;
    background: #eef4fb;
    cursor: pointer;
    outline: none;
    -webkit-user-select: none;
    user-select: none;
    transition: background .15s ease;
}
.support-user:hover,
.support-user:focus-visible,
.support-user:focus-within { background: #e1ebf8; }
.support-user-avatar {
    flex: 0 0 auto;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 30px;
    height: 30px;
    border-radius: 50%;
    background: var(--sd-blue, #2964a6);
    color: #fff;
    font-size: 12px;
    font-weight: 800;
    letter-spacing: .3px;
}
.support-user-name {
    max-width: 190px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    color: #27364a;
    font-size: 14px;
    font-weight: 700;
}
.support-user-caret {
    color: #6d7c91;
    font-size: 11px;
    transition: transform .15s ease;
}
.support-user:hover .support-user-caret,
.support-user:focus-within .support-user-caret { transform: rotate(180deg); }

.support-user-menu {
    position: absolute;
    top: calc(100% + 8px);
    right: 0;
    min-width: 220px;
    padding: 12px;
    display: flex;
    flex-direction: column;
    gap: 10px;
    background: #fff;
    border: 1px solid #e6eef7;
    border-radius: 16px;
    box-shadow: 0 18px 46px rgba(20, 39, 66, .18);
    opacity: 0;
    visibility: hidden;
    transform: translateY(-6px);
    transition: opacity .15s ease, transform .15s ease, visibility .15s;
    z-index: 60;
}
/* invisible bridge so the menu stays open while the cursor travels to it */
.support-user-menu::before {
    content: "";
    position: absolute;
    top: -10px;
    left: 0;
    right: 0;
    height: 10px;
}
.support-user:hover .support-user-menu,
.support-user:focus-within .support-user-menu {
    opacity: 1;
    visibility: visible;
    transform: translateY(0);
}
.support-user-menu-head {
    display: flex;
    flex-direction: column;
    gap: 3px;
    padding: 2px 4px 10px;
    border-bottom: 1px solid #eef2f7;
}
.support-user-menu-name { color: #1f2d43; font-size: 14px; font-weight: 800; line-height: 1.3; }
.support-user-menu-email { color: #6d7c91; font-size: 12px; word-break: break-all; }
.support-user-menu .support-logout {
    box-sizing: border-box;
    width: 100%;
    justify-content: center;
    background: #fff1f0;
    color: #b42318 !important;
    transition: background .15s ease;
}
.support-user-menu .support-logout:hover { background: #ffe0dc; }

/* Tabbed navigation: separate submitting / my requests / director views */
.support-nav .support-tab {
    min-height: 38px;
    padding: 0 14px;
    border: 0;
    border-radius: 12px;
    background: transparent;
    color: #27365f;
    font-size: 14px;
    font-weight: 700;
    cursor: pointer;
    transition: background .14s ease, color .14s ease;
}
.support-nav .support-tab:hover { background: #f1f6ff; }
.support-nav .support-tab.is-active {
    background: #e7f0fb;
    color: #17457e !important;
    box-shadow: inset 0 -2px 0 var(--sd-blue, #2964a6);
}
.support-tab-count {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 18px;
    height: 18px;
    margin-left: 6px;
    padding: 0 5px;
    border-radius: 999px;
    background: #e5484d;
    color: #fff;
    font-size: 11px;
    font-weight: 800;
    line-height: 1;
    vertical-align: middle;
    box-sizing: border-box;
}
.support-tab-count[hidden] { display: none; }

/* Обязательный комментарий в модалке согласования директора */
.sd-review-comment-note.sd-required { color: #b42318; }
.support-views { margin-top: 8px; }
.support-view[hidden] { display: none; }
.support-view-head { margin: 6px 0 18px; }
.support-view-head h2 { margin: 4px 0 6px; font-size: 24px; color: #1f2d43; }
.support-view-head p { margin: 0; max-width: 720px; color: #56657c; font-size: 14px; line-height: 1.5; }
.support-hero .sd-subtitle { max-width: 760px; }
.support-request-actions { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 10px; }
.support-chat-open {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-height: 34px;
    padding: 0 12px;
    font-size: 13px;
}
.sd-request-review-btn + .support-chat-open { background: #27364a; }

/* Chat modal */
.support-chat-modal[hidden] { display: none !important; }
.support-chat-modal {
    position: fixed;
    inset: 0;
    z-index: 10000;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 18px;
    box-sizing: border-box;
}
.support-chat-backdrop { position: absolute; inset: 0; background: rgba(14, 24, 39, .48); }
.support-chat-dialog {
    position: relative;
    width: min(760px, 100%);
    max-height: min(780px, calc(100vh - 36px));
    background: #fff;
    border-radius: 24px;
    box-shadow: 0 24px 80px rgba(0,0,0,.24);
    display: grid;
    grid-template-rows: auto 1fr auto;
    overflow: hidden;
}
.support-chat-dialog-head {
    padding: 18px 20px;
    border-bottom: 1px solid #e6eef7;
    display: flex;
    justify-content: space-between;
    gap: 12px;
}
.support-chat-dialog-head h3 { margin: 0 0 4px; font-size: 20px; }
.support-chat-dialog-head span { color: #66758a; font-size: 13px; }
.support-chat-close {
    border: 0;
    background: #f2f6fb;
    border-radius: 12px;
    width: 38px;
    height: 38px;
    cursor: pointer;
    font-size: 20px;
}
.support-chat-messages {
    padding: 18px 20px;
    overflow: auto;
    min-height: 280px;
    background: linear-gradient(180deg, #fbfdff, #f6faff);
}
.support-chat-message { max-width: 78%; margin: 0 0 12px; padding: 12px 14px; border-radius: 16px; background: #fff; border: 1px solid #e6eef7; box-shadow: 0 4px 16px rgba(33, 53, 85, .06); }
.support-chat-message.client { margin-left: auto; background: #edf6ff; border-color: #cfe4ff; }
.support-chat-message.staff { margin-right: auto; }
.support-chat-message .meta { font-size: 12px; color: #6d7c91; margin-bottom: 6px; }
.support-chat-message .text { white-space: pre-wrap; line-height: 1.45; }
.support-chat-empty { padding: 18px; border-radius: 16px; background: #f7fbff; color: #66758a; }
.support-chat-form { display: grid; grid-template-columns: 1fr auto; gap: 12px; padding: 14px; border-top: 1px solid #e6eef7; background: #fff; }
.support-chat-form textarea { resize: vertical; min-height: 48px; max-height: 160px; border: 1px solid #d9e3ef; border-radius: 14px; padding: 12px 14px; font: inherit; outline: none; }
.support-chat-form textarea:focus { border-color: #2f80ed; box-shadow: 0 0 0 4px rgba(47, 128, 237, .10); }
.support-chat-send { min-width: 122px; padding: 0 16px; }
.support-chat-send:disabled { opacity: .65; cursor: default; transform: none; box-shadow: none; }

@media (max-width: 760px) {
    .support-nav { gap: 8px; flex-wrap: wrap; justify-content: flex-end; }
    .support-nav a:not(.support-logout) { display: none; }
    .support-user-name { max-width: 120px; }
    .support-user-menu { min-width: 200px; }
    .support-chat-form { grid-template-columns: 1fr; }
    .support-chat-send { height: 44px; }
    .support-chat-message { max-width: 92%; }
    .support-login-card { padding: 24px; }
}

.support-chat-compose { display: grid; gap: 8px; }
.support-chat-file-row { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.support-chat-file-pick { display: inline-flex; align-items: center; gap: 6px; padding: 8px 10px; border: 1px dashed #b8c7db; border-radius: 12px; color: #2c5f9e; cursor: pointer; background: #f8fbff; font-size: 13px; }
.support-chat-file-pick input { display: none; }
.support-chat-file-list { color: #66758a; font-size: 12px; max-width: 420px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.support-chat-files-view { display: grid; gap: 8px; margin-top: 8px; }
.support-chat-file { display: flex; align-items: center; gap: 8px; padding: 8px 10px; border-radius: 12px; background: rgba(255,255,255,.75); border: 1px solid #d9e6f6; color: #255a96; text-decoration: none; }
.support-chat-file:hover { text-decoration: underline; }
.support-chat-file.image { display: grid; align-items: start; }
.support-chat-file.image img { max-width: 220px; max-height: 160px; border-radius: 10px; border: 1px solid #d9e6f6; object-fit: contain; background: #fff; }
.support-chat-file-icon { font-size: 18px; }
@media (max-width: 720px) {
    .support-chat-file-list { max-width: 100%; white-space: normal; }
    .support-chat-file.image img { max-width: 100%; }
}

.support-chat-emoji {
    display: inline-block;
    font-size: 1.15em;
    line-height: 1;
    vertical-align: -0.08em;
    margin: 0 0.03em;
}

/* v29: visible My Requests block and unread Open Line messages */
.support-my-requests-feature {
    margin-top: 22px;
    border: 1px solid rgba(11, 102, 246, .14);
    border-radius: 24px;
    background: linear-gradient(180deg, #ffffff 0%, #f7fbff 100%);
    box-shadow: 0 18px 45px rgba(18, 38, 63, .08);
    padding: 22px;
}
.support-my-requests-head p {
    margin: 6px 0 0;
    color: #63758c;
    font-size: 14px;
}
.support-request-list-feature {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(260px, 1fr));
    gap: 12px;
}
.support-request-list-feature .sd-request-item {
    position: relative;
    min-height: 122px;
    border: 1px solid #dfe8f5;
    border-radius: 18px;
    background: #fff;
    padding: 16px;
    box-shadow: 0 10px 28px rgba(18, 38, 63, .06);
}
.support-request-list-feature .sd-request-item.support-request-unread {
    border-color: rgba(11, 102, 246, .45);
    box-shadow: 0 16px 34px rgba(11, 102, 246, .15);
}
.support-chat-unread-badge {
    display: inline-flex;
    align-items: center;
    width: fit-content;
    margin-bottom: 8px;
    padding: 5px 9px;
    border-radius: 999px;
    background: #e8f1ff;
    color: #0b66f6;
    font-size: 12px;
    font-weight: 800;
}
.support-chat-open.has-unread {
    background: #0b66f6;
    color: #fff;
    border-color: #0b66f6;
}
.support-chat-emoji {
    display: inline-block;
    vertical-align: -0.08em;
    font-size: 1.15em;
    line-height: 1;
}
@media (max-width: 760px) {
    .support-my-requests-feature { padding: 16px; }
    .support-request-list-feature { grid-template-columns: 1fr; }
}


/* v36: Confluence article image zoom */
#sd-kb-modal-body img,
.sd-article-body img {
    max-width: 100%;
}
.sd-kb-image-zoomable {
    cursor: zoom-in;
    transition: box-shadow .15s ease, transform .15s ease;
}
.sd-kb-image-zoomable:hover {
    box-shadow: 0 8px 28px rgba(20, 40, 70, .18);
}
.sd-image-lightbox[hidden] { display: none !important; }
.sd-image-lightbox {
    position: fixed;
    inset: 0;
    z-index: 2147483000;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 28px;
    box-sizing: border-box;
}
.sd-image-lightbox-backdrop {
    position: absolute;
    inset: 0;
    background: rgba(12, 22, 36, .82);
    backdrop-filter: blur(2px);
}
.sd-image-lightbox-content {
    position: relative;
    max-width: min(1180px, calc(100vw - 56px));
    max-height: calc(100vh - 56px);
    display: grid;
    gap: 10px;
    justify-items: center;
}
.sd-image-lightbox-img {
    max-width: 100%;
    max-height: calc(100vh - 110px);
    object-fit: contain;
    border-radius: 14px;
    background: #fff;
    box-shadow: 0 24px 90px rgba(0,0,0,.36);
}
.sd-image-lightbox-caption {
    max-width: min(900px, 100%);
    color: #fff;
    font-size: 13px;
    line-height: 1.35;
    text-align: center;
    word-break: break-word;
    opacity: .9;
}
.sd-image-lightbox-close {
    position: fixed;
    top: 18px;
    right: 18px;
    width: 44px;
    height: 44px;
    border: 0;
    border-radius: 999px;
    background: rgba(255,255,255,.92);
    color: #172333;
    font-size: 28px;
    line-height: 1;
    cursor: pointer;
    box-shadow: 0 8px 28px rgba(0,0,0,.24);
}
@media (max-width: 720px) {
    .sd-image-lightbox { padding: 14px; }
    .sd-image-lightbox-content { max-width: calc(100vw - 28px); max-height: calc(100vh - 28px); }
    .sd-image-lightbox-img { max-height: calc(100vh - 88px); }
}
.popular-services,
.popular-services-section,
#popularServices,
[data-block="popular-services"] {
    display: none !important;
}
/* v38: clean external request list */
.support-public-page .support-my-requests-feature {
    position: relative;
    margin: 22px 0 26px;
    padding: 22px;
    border: 1px solid rgba(31, 111, 235, .14);
    border-radius: 28px;
    background:
        radial-gradient(circle at 0% 0%, rgba(31, 111, 235, .10), transparent 30%),
        linear-gradient(180deg, #ffffff 0%, #f7fbff 100%);
    box-shadow: 0 20px 54px rgba(18, 38, 63, .10);
}
.support-public-page .support-my-requests-head {
    align-items: flex-start;
    gap: 18px;
}
.support-public-page .support-my-requests-head h2 {
    margin: 3px 0 0;
    font-size: clamp(22px, 3vw, 30px);
    line-height: 1.12;
    letter-spacing: -.02em;
}
.support-public-page .support-my-requests-head p {
    max-width: 720px;
    margin: 8px 0 0;
    color: #62748b;
    font-size: 14px;
    line-height: 1.45;
}
.support-public-page .support-request-summary {
    display: inline-flex;
    align-items: center;
    gap: 10px;
    width: fit-content;
    max-width: 100%;
    margin: 10px 0 14px;
    padding: 8px 12px;
    border-radius: 999px;
    background: rgba(255,255,255,.78);
    border: 1px solid #dce8f6;
    color: #405169;
    font-size: 13px;
    font-weight: 800;
}
.support-request-count {
    color: #7a899b;
    font-weight: 700;
}
.support-public-page .support-request-list-feature {
    display: grid !important;
    grid-template-columns: 1fr !important;
    gap: 12px;
    margin-top: 0;
}
.support-public-page .support-request-row {
    display: grid;
    grid-template-columns: minmax(0, 1fr) auto;
    gap: 18px;
    align-items: center;
    min-height: 0;
    padding: 16px 18px 16px 20px;
    border: 1px solid #dbe7f6;
    border-left-width: 5px;
    border-radius: 20px;
    background: rgba(255,255,255,.96);
    box-shadow: 0 12px 28px rgba(18, 38, 63, .07);
    transition: transform .14s ease, box-shadow .14s ease, border-color .14s ease, background .14s ease;
}
.support-public-page .support-request-row:hover {
    transform: translateY(-1px);
    border-color: #b7d4ff;
    box-shadow: 0 16px 38px rgba(18, 38, 63, .10);
}
.support-public-page .support-request-row.is-new { border-left-color: #6b7cff; }
.support-public-page .support-request-row.is-progress { border-left-color: #0b66f6; }
.support-public-page .support-request-row.is-waiting { border-left-color: #f59e0b; }
.support-public-page .support-request-row.is-done { border-left-color: #16a34a; }
.support-public-page .support-request-row.is-neutral { border-left-color: #9fb2c8; }
.support-public-page .support-request-row.support-request-unread {
    border-color: rgba(11, 102, 246, .46);
    border-left-color: #0b66f6;
    background: linear-gradient(180deg, #ffffff 0%, #eef6ff 100%);
    box-shadow: 0 18px 42px rgba(11, 102, 246, .16);
}
.support-request-content {
    min-width: 0;
    display: grid;
    gap: 7px;
}
.support-request-topline {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 8px;
}
.support-request-number {
    display: inline-flex;
    align-items: center;
    padding: 4px 9px;
    border-radius: 999px;
    background: #eef4fb;
    color: #3a4d65;
    font-size: 12px;
    font-weight: 900;
    letter-spacing: .01em;
}
.support-request-stage {
    display: inline-flex;
    align-items: center;
    padding: 4px 10px;
    border-radius: 999px;
    background: #edf6ff;
    color: #1758a6;
    font-size: 12px;
    font-weight: 900;
}
.support-request-row.is-waiting .support-request-stage { background: #fff7e6; color: #9a5b00; }
.support-request-row.is-done .support-request-stage { background: #eafaf0; color: #16713b; }
.support-request-row.is-new .support-request-stage { background: #f0f2ff; color: #4c54b8; }
.support-public-page .support-request-title {
    display: block;
    min-width: 0;
    color: #142033;
    font-size: clamp(15px, 2vw, 18px);
    font-weight: 900;
    line-height: 1.25;
    overflow-wrap: anywhere;
}
.support-request-description {
    position: relative;
    display: block;
    width: 100%;
    appearance: none;
    background: transparent;
    border: 0;
    padding: 0;
    margin: 0;
    text-align: left;
    color: #4a5b75;
    font: inherit;
    font-size: 13px;
    line-height: 1.5;
    cursor: pointer;
    outline: none;
}
.support-request-description-text {
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
    padding-right: 6px;
    -webkit-mask-image: linear-gradient(180deg, #000 70%, transparent 100%);
            mask-image: linear-gradient(180deg, #000 70%, transparent 100%);
}
.support-request-description:focus-visible {
    box-shadow: 0 0 0 2px rgba(11, 102, 195, .35);
    border-radius: 6px;
}
.support-request-description-more {
    display: inline-block;
    margin-top: 4px;
    color: #0b66c3;
    font-size: 12px;
    font-weight: 600;
    text-decoration: none;
}
.support-request-description:hover .support-request-description-more { text-decoration: underline; }
/* Сужаем попап описания до ширины центральной колонки, чтобы он визуально
   совпадал с карточкой заявки, а не растягивался на всё окно. */
.sd-modal#sd-description-modal .sd-modal-dialog {
    width: min(680px, calc(100vw - 32px));
    max-height: calc(100vh - 32px);
}
@media (max-width: 720px) {
    .sd-modal#sd-description-modal .sd-modal-dialog {
        width: calc(100vw - 16px);
    }
}
.sd-description-body { font-size: 14px; line-height: 1.6; color: #1f2d3d; }
.sd-description-body img { max-width: 100%; height: auto; border-radius: 8px; }
.sd-description-body a { color: #0b66c3; word-break: break-word; }
.sd-description-body p { margin: 0 0 10px; }
.sd-description-body ul, .sd-description-body ol { padding-left: 22px; margin: 8px 0; }
.sd-description-body blockquote {
    margin: 8px 0;
    padding: 8px 12px;
    border-left: 3px solid #c8d6ea;
    background: #f4f8fd;
    color: #3a4a66;
    border-radius: 0 8px 8px 0;
}
.sd-description-body pre, .sd-description-body code {
    background: #f4f7fb;
    border-radius: 6px;
    padding: 2px 6px;
    font-size: 13px;
}
.sd-description-body pre { padding: 10px 12px; overflow: auto; }
.support-request-meta {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 7px 10px;
    color: #6a7a8f;
    font-size: 12px;
    line-height: 1.35;
}
.support-request-meta-item {
    display: inline-flex;
    align-items: center;
    gap: 6px;
}
.support-request-meta-item + .support-request-meta-item:before {
    content: "";
    width: 4px;
    height: 4px;
    border-radius: 999px;
    background: #bdcad8;
}
.support-public-page .support-request-actions {
    display: inline-flex;
    align-items: center;
    justify-content: flex-end;
    flex-wrap: wrap;
    gap: 8px;
    margin: 0;
}
.support-public-page .support-chat-open,
.support-public-page .sd-request-review-btn {
    min-height: 38px;
    padding: 0 14px !important;
    border-radius: 13px;
    font-size: 13px;
    font-weight: 900;
    white-space: nowrap;
}
.support-public-page .support-chat-open {
    background: #142033;
}
.support-public-page .support-chat-open.has-unread {
    background: #0b66f6;
    box-shadow: 0 10px 24px rgba(11, 102, 246, .22);
}
.support-public-page .support-chat-unread-badge,
.support-public-page .sd-review-badge {
    margin: 0;
    min-height: 22px;
    padding: 4px 9px;
    font-size: 11px;
}
.support-request-empty {
    padding: 18px;
    border: 1px dashed #c9d8ea;
    border-radius: 18px;
    background: rgba(255,255,255,.74);
    color: #66758a;
    font-size: 14px;
    line-height: 1.45;
}
@media (max-width: 780px) {
    .support-public-page .support-my-requests-feature { padding: 16px; border-radius: 22px; }
    .support-public-page .support-request-row {
        grid-template-columns: 1fr;
        gap: 12px;
        padding: 15px;
    }
    .support-public-page .support-request-actions {
        justify-content: stretch;
    }
    .support-public-page .support-chat-open,
    .support-public-page .sd-request-review-btn {
        flex: 1 1 auto;
    }
    .support-public-page .support-request-summary {
        display: flex;
        width: 100%;
        justify-content: space-between;
        border-radius: 16px;
    }
}


/* v39: compact request list inspired by modern helpdesk tables */
.support-public-page .support-my-requests-feature {
    margin: 16px 0 20px;
    padding: 16px;
    border-radius: 18px;
    border-color: #dce8f6;
    background: linear-gradient(180deg, #ffffff 0%, #f9fbfe 100%);
    box-shadow: 0 8px 24px rgba(18, 38, 63, .06);
}
.support-public-page .support-my-requests-head {
    gap: 12px;
}
.support-public-page .support-my-requests-head h2 {
    margin: 0;
    font-size: 20px;
    line-height: 1.2;
    letter-spacing: -.01em;
    font-weight: 750;
}
.support-public-page .support-my-requests-head p {
    margin-top: 4px;
    max-width: 720px;
    font-size: 13px;
    line-height: 1.4;
}
.support-public-page .support-request-summary {
    margin: 8px 0 10px;
    padding: 6px 10px;
    border-radius: 12px;
    font-size: 12px;
    font-weight: 650;
    background: #f6f9fd;
}
.support-request-count {
    font-weight: 600;
}
.support-public-page .support-request-list-feature {
    gap: 8px;
}
.support-public-page .support-request-row {
    grid-template-columns: minmax(0, 1fr) auto;
    gap: 12px;
    padding: 10px 12px 10px 14px;
    border-radius: 14px;
    border-left-width: 3px;
    background: #ffffff;
    box-shadow: 0 3px 12px rgba(18, 38, 63, .045);
}
.support-public-page .support-request-row:hover {
    transform: none;
    border-color: #c9ddf7;
    box-shadow: 0 6px 18px rgba(18, 38, 63, .07);
}
.support-public-page .support-request-row.support-request-unread {
    background: #f6fbff;
    box-shadow: 0 6px 20px rgba(31, 111, 235, .10);
}
.support-request-content {
    gap: 4px;
}
.support-request-topline {
    gap: 6px;
}
.support-request-number {
    padding: 2px 7px;
    border-radius: 8px;
    font-size: 11px;
    font-weight: 700;
    letter-spacing: 0;
    color: #41546b;
    background: #edf3fa;
}
.support-request-stage {
    gap: 4px;
    padding: 2px 8px;
    border-radius: 8px;
    font-size: 11px;
    font-weight: 650;
    background: #eef6ff;
    color: #1758a6;
}
.support-request-stage-label,
.support-request-meta-label {
    color: #7a899b;
    font-weight: 600;
}
.support-request-stage-label {
    text-transform: uppercase;
    letter-spacing: .03em;
    font-size: 9px;
}
.support-public-page .support-request-title {
    font-size: 14.5px;
    font-weight: 700;
    line-height: 1.3;
}
.support-request-meta {
    gap: 5px 8px;
    font-size: 11.5px;
    color: #6c7a8d;
}
.support-request-meta-item + .support-request-meta-item:before {
    width: 3px;
    height: 3px;
}
.support-public-page .support-request-actions {
    gap: 6px;
}
.support-public-page .support-chat-open,
.support-public-page .sd-request-review-btn {
    min-height: 32px;
    padding: 0 10px !important;
    border-radius: 10px;
    font-size: 12.5px;
    font-weight: 700;
}
.support-public-page .support-chat-open,
.support-public-page .sd-request-review-btn + .support-chat-open {
    background: #1f6feb;
    color: #ffffff;
}
.support-public-page .support-chat-open:hover {
    transform: none;
    box-shadow: 0 6px 14px rgba(31, 111, 235, .18);
}
.support-public-page .support-chat-open.has-unread {
    background: #1f6feb;
    box-shadow: 0 7px 18px rgba(31, 111, 235, .18);
}
.support-public-page .sd-request-review-btn {
    border: 1px solid #b9d4fb;
    background: #ffffff;
    color: #1f5fbf;
}
.support-public-page .sd-request-review-btn:hover {
    transform: none;
    box-shadow: 0 6px 14px rgba(31, 111, 235, .10);
}
.support-public-page .support-chat-unread-badge,
.support-public-page .sd-review-badge {
    min-height: 18px;
    padding: 2px 7px;
    border-radius: 8px;
    font-size: 10.5px;
    font-weight: 700;
}
.support-request-empty {
    padding: 12px;
    border-radius: 14px;
    font-size: 13px;
}
@media (max-width: 780px) {
    .support-public-page .support-my-requests-feature { padding: 14px; border-radius: 16px; }
    .support-public-page .support-request-row {
        gap: 10px;
        padding: 11px 12px;
    }
    .support-public-page .support-chat-open,
    .support-public-page .sd-request-review-btn {
        min-height: 34px;
    }
}

/* ===================== Режим директора: заявки группы ===================== */
.support-public-page .support-nav-director {
    position: relative;
    font-weight: 800;
}
.support-public-page .sd-director-feature {
    margin: 16px 0 20px;
    padding: 16px;
    border: 1px solid #dce8f6;
    border-radius: 18px;
    background: linear-gradient(180deg, #ffffff 0%, #f7faff 100%);
    box-shadow: 0 8px 24px rgba(18, 38, 63, .06);
}
.support-public-page .sd-director-toolbar {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 10px;
    margin: 12px 0 14px;
}
.support-public-page .sd-director-filters {
    display: inline-flex;
    flex-wrap: wrap;
    gap: 6px;
}
.support-public-page .sd-director-filter {
    min-height: 34px;
    padding: 0 13px;
    border: 1px solid #dce8f6;
    border-radius: 999px;
    background: rgba(255,255,255,.9);
    color: #41526a;
    font-size: 13px;
    font-weight: 800;
    cursor: pointer;
    transition: background .14s ease, border-color .14s ease, color .14s ease;
}
.support-public-page .sd-director-filter:hover { border-color: #b7d4ff; }
.support-public-page .sd-director-filter.is-active {
    background: #0b66f6;
    border-color: #0b66f6;
    color: #fff;
    box-shadow: 0 8px 18px rgba(11, 102, 246, .22);
}
.support-public-page .sd-director-search {
    flex: 1 1 220px;
    min-width: 160px;
    min-height: 36px;
    padding: 0 14px;
    border: 1px solid #dce8f6;
    border-radius: 12px;
    background: #fff;
    color: #142033;
    font-size: 13px;
}
.support-public-page .sd-director-search:focus {
    outline: none;
    border-color: #0b66f6;
    box-shadow: 0 0 0 3px rgba(11, 102, 246, .14);
}
.support-public-page .sd-director-list {
    display: grid;
    grid-template-columns: 1fr;
    gap: 12px;
    margin-top: 0;
}
.support-public-page .sd-director-row.sd-director-pending {
    border-color: rgba(245, 158, 11, .5);
    border-left-color: #f59e0b;
    background: linear-gradient(180deg, #ffffff 0%, #fffaf0 100%);
}
.support-public-page .sd-director-time {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    padding: 4px 10px;
    border-radius: 999px;
    background: #eef4fb;
    color: #2f4a68;
    font-size: 12px;
    font-weight: 900;
}
.support-public-page .sd-decision-badge {
    display: inline-flex;
    align-items: center;
    padding: 4px 10px;
    border-radius: 999px;
    font-size: 12px;
    font-weight: 900;
}
.support-public-page .sd-decision-badge.is-approved { background: #eafaf0; color: #16713b; }
.support-public-page .sd-decision-badge.is-rejected { background: #fdecec; color: #b42318; }
.support-public-page .sd-director-actions {
    display: inline-flex;
    align-items: center;
    justify-content: flex-end;
    flex-wrap: wrap;
    gap: 8px;
}
.support-public-page .sd-director-approve-btn,
.support-public-page .sd-director-reject-btn {
    min-height: 38px;
    padding: 0 16px;
    border: 0;
    border-radius: 13px;
    font-size: 13px;
    font-weight: 900;
    white-space: nowrap;
    cursor: pointer;
    transition: transform .12s ease, box-shadow .12s ease, background .12s ease;
}
.support-public-page .sd-director-approve-btn {
    background: #16a34a;
    color: #fff;
    box-shadow: 0 10px 22px rgba(22, 163, 74, .22);
}
.support-public-page .sd-director-approve-btn:hover { transform: translateY(-1px); }
.support-public-page .sd-director-reject-btn {
    background: #fff;
    color: #b42318;
    border: 1px solid #f3c2bd;
}
.support-public-page .sd-director-reject-btn:hover { background: #fdecec; }
.sd-decision-time {
    margin-bottom: 10px;
    padding: 8px 12px;
    border-radius: 12px;
    background: #f1f6fc;
    color: #2f4a68;
    font-size: 13px;
    font-weight: 800;
}
@media (max-width: 780px) {
    .support-public-page .sd-director-feature { padding: 14px; border-radius: 16px; }
    .support-public-page .sd-director-actions { width: 100%; justify-content: stretch; }
    .support-public-page .sd-director-approve-btn,
    .support-public-page .sd-director-reject-btn { flex: 1 1 auto; }
}